Shipping policy

Shipping Policy

At CutWordCo, we strive to ensure your cut words arrive safely and promptly. Below are the details of our shipping process, policies, and responsibilities.

Shipping Carriers
We presently ship all orders using USPS (United States Postal Service). Put simply, we have found it to be the lowest-cost and most reliable carrier of our product.

Lost or Delayed Shipments
While we take every precaution to ensure your package arrives safely, we are not responsible for lost or delayed shipments once the carrier takes possession of the package. However, we understand the importance of your purchase and will do everything we can to assist in recovering the package. This may include initiating a trace, filing claims with the carrier, or providing guidance for further steps.

If you believe your package is lost, please contact us immediately so we can assist you in resolving the issue.

Incorrect Shipping Addresses
It is the customer’s responsibility to provide an accurate and complete shipping address at checkout. We are not responsible for packages delivered to incorrect addresses due to customer error. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for additional shipping charges to resend the package.

Please double-check your shipping information carefully before placing your order.

Processing and Shipping Times
Orders are typically processed within 1-3 business days.
Shipping times vary based on the carrier, destination, and service level selected.
You will receive a tracking number via email once your package has been shipped so you can monitor its progress.
International Shipping
For international orders, customers are responsible for any customs duties, taxes, or import fees incurred. Delivery times for international shipments may vary based on customs processing times in your country.

Package Safety
We take great care to pack and ship your items securely to ensure they arrive in excellent condition. Each package is carefully handled to protect the rare and historical pieces we send.